Customer Service
Customer Services

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Delivery

    • Standard (within the UK) £3.95 Evri Within 2-5 working days from despatch Royal Mail can be requested by phone. Call us free on 0800 376 7974
      Next Day Delivery (within the UK) Monday–Friday delivery is £7.95. Saturday delivery is £12.95 DHL/UKMail Next day Please call us before 11.30am (or by 10.30am if your order includes custom hemming and/or personalisation) Monday to Friday on 0800 376 7974 and our friendly customer service agents will be happy to arrange a next day delivery for you. Some postcodes are excluded. Requires signature.
      International £7.50 - £15.00 Whistl For Europe, it’s 7-10 working days and 7-15 working days for the rest of the world Parcels which weigh under 2kg will be sent on a non-tracked service
      Oakham Outlet Store Collection Free Available for collection the next working day Store Collection can be requested by phone. Call us free on 0800 376 7974

      • Who do you use for deliveries within the UK?

        We use Evri for our standard delivery. We aim to dispatch within 48 hours of ordering and you should receive your order 2-5 working days after dispatch. If monogramming, engraving or hemming services are required, please allow an extra 24 hours between order and despatch.

      • How do I track my Evri parcel?

        You can track your parcel by clicking here or on the Evri app. Your tracking number will be sent via email from Evri.

      • What happens if I’m not in to accept my Evri delivery?

        Evri will attempt to deliver three times. Evri will email you an hour time slot in the morning. If you are out, and you have not specified a safe place, the courier will attempt to re-deliver on the next two working days. If all 3 delivery attempts fail, your parcel will be returned to Lands‘ End. We recommend downloading the Evri app – you can leave delivery instructions, provide guidance using what3words or by dropping a pin, set your preferred neighbour and even upload photos to help the courier.

      • Where is my order? It has not arrived in the stated timeframe.

        You can track your parcel by clicking here or by downloading the Evri app. If there is a problem or you need assistance, please contact one of our customer service agents who will be more than happy to help you. You can contact us in many ways! Please click here for our contact details.

      • Can you deliver to a ParcelShop?

        No. If you prefer to collect your parcel, we recommend you request Royal Mail delivery by calling us free on 0800 376 7974 and we will gladly set that up for you.

      • Do you offer a next day delivery service?

        Yes, please call us on 0800 376 7974 and our friendly customer service agents will be happy to arrange this for you. Please call us before 11.30am to arrange this (or by 10.30am if your order includes custom hemming and/or personalisation). The charge is £7.95 for a Monday to Friday delivery service and £12.95 for a Saturday delivery service. Not available for addresses in Northern Ireland, the Channel Islands, the Outer Hebrides, the Isle of Man or IV1-39, 40-49, 50-56, 63, KW 1-17, PA20-38, 41-49, 60-78, PH4-44, 49-50, ZE1-3, AB31-38, 40-56, KA27-28, FK17-21 postcodes.

      • One of my items is on a pre-order. When will I get my items?

        Pre-ordered items will be delivered separately when available, at no extra cost. We’ll keep you up to date with any date changes and you’ll receive an email when the item is dispatched.

      • What is the cost of delivery outside of the UK?

        Please select a country using the drop down menu below. Your delivery cost will be displayed in the comment box beneath.

        *Please bear in mind that international package deliveries may be subject to local customs and duty charges.

      • How long do deliveries outside the UK take?

        Deliveries for Europe take 7-10 working days and 7-15 working days for the rest of the world.